Job Opening: Program Coordinator (In Home Supports)

Now Hiring: Program Coordinator (In Home Supports) –

Maintain a quality program which promotes person-centered planning and active treatment practices. Provide assistance in acting as a liaison for individuals and family concerns and serve as an advocate for individuals, family members and funding sources. Ensure the completion of fire, health and safety inspections as needed for in-home support services. Work and manage independently and ensure staffing support in all services areas. Must be available to respond to calls for service and support day, night, evening, weekends and holidays. Job requires being willing to travel.

Essential Functions:

  • Ensure the maintenance of departmental operations to achieve compliance with contract requirements, accreditation, licensing and monitoring standards, agency procedures, Federal/State/Local regulations and all other licensing/regulatory agencies as directed. Adhere to current training requirements and applicable accreditation and licensing/regulatory standards and compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic Clinical Health (HITECH) requirements.
  • Demonstrate excellent oral, written and electronic communication. Ensure the coordination of information and confidentiality of communications within the agency.
  • Demonstrate and maintain professional and productive working relationships with all agency departments, families utilizing or inquiring about services, individuals receiving services, staff, board members, and community.
  • Ensure the confidentiality of written, verbal and electronic communications pertaining to staff, families of consumers and agency operations.
  • Ensure the coordination of staff coverage as required by service authorization.
  • Coordinate initial and ongoing services by working with individuals, staff, family members, and funding source personnel. Assist in the evaluation of departmental results in relation to established goals. Recommend new approaches, policies and procedures to affect continual improvement of the department.
  • Attend and ensure that appropriate IHS representation is given at all care plan meetings. Ensure that required written and oral reports are provided at care plan meetings.
  • Provide services that are: person centered, incorporate active treatment, are developmentally appropriate, culturally sensitive, show respect and preserve dignity.
  • Monitor the completion of administrative tasks to include, but not limited to: case record management (Bosted), claim form processing, program development, program documentation, service authorization, and care plan information, service inquires, case record management, contract billing and care aid scheduling, training and service gap reporting.
  • Attend and actively participate in meetings and committees.
  • Accept assignments and provide support at assigned sites within the IHS department as needed to avoid service gaps.
  • Obtain maximum performance of assigned departmental care aids by clearly defining duties, establishing performance standards, motivating for enhanced effectiveness and leading by example.
  • Demonstrate knowledge of modern principles, methods and techniques of administration and program planning. Demonstrate ability to develop and revise coverage and scheduling systems.
  • Demonstrate excellent work habits to include, but not limited to the following: time management, initiative, role modeling, and leadership, organizational skills, attendance, and punctuality, completion of work assignments, confidentiality and multitasking. Work and manage independently in an environment of remote supervision and frequent disruptions to routine.
  • Must carry a work related communications devise and be available to respond to calls for service and support day, night, evening, weekends and holidays. Possess ability to balance business considerations with service delivery intent.


Qualifications and Requirements:

  1. Requires any combination of training, education, and/or experience equal to a high school diploma or GED (General Equivalency Diploma) and three moths experience in disability services.
  2. One year demonstrated responsible administrative/supervisory experience.
  3. Satisfactory work record as determined by the Human Resources Department.
  4. Successful completion of Marc’s training program meeting the requirements of contacted funding sources;
  5. Ability to obtain and maintain a Level One Fingerprint Clearance Card and any other required background checks.
  6. Ability to meet Marc driver authorized driving requirements set forth by Marc’s insurance company, (Arizona Driver’s license upon hire, 39 month MVR, proof of insurance and vehicle registration ), if applicable.
  7. Successfully complete a pre-employment drug screening.
  8. Bi-Lingual preferred.


Benefits Provided:

  • Full Time positions include Medical (H.S.A., H.R.A, F.S.A.), Vision, and Dental, Life/AD&D.
  • Employer matching 403(b) retirement savings plan.
  • Short Term and Long Term Disability.
  • Employee Assistance Program
  • Nine paid holidays per year and paid time off accrual.
  • Access to health coach and wellness incentives.
  • Employees have access to two company fitness centers.
  • Tuition reimbursement up to $1,000



Marc Community Resources, Inc. is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law.